Wednesday, November 19, 2014

WTF Harbor Freight?

So, today is Dad G.'s birthday. He's one of those impossible-to-shop for people, because any time he sees something he wants, he buys it. When asked for gift suggestions, his response is almost always of the "a check for a million dollars" or "a yacht" variety rather than something useful. So, when he tells me that Harbor Freight just opened up close to them, the little light bulb over my head went off. Gift Card!

The first clue something wasn't right should have been when Citibank bounced the purchased, claiming potential fraud. Now, I've ordered from dozens of online retailers, some that I was particularly skeptical about, and never gotten a fraud alert (I did get a fraud alert from a soda machine in a rest area in NJ, which I found puzzling, until I read up that one of the tactics of thieves after stealing a wallet or purse is to make a small purchase on the run to see if the card is still active).

Now, I've got it set up so the alerts come in a text to my phone. I responded in the affirmative to the text and received confirmation from Citibank that the order had been released. Apparently they crossed in the ether, because the next day I get an e-mail from Harbor Freight telling me the cc authorization failed and they had canceled my order. They gave an order number and an 800 phone number, with the line "We are available 24 hours a day 7 days a week."

Apparently they didn't mean in a row...

First off, my order status according to the customer service number was "processing", not canceled. When I attempted to speak with a representative, I was informed that they were, in fact, closed. Which would be the exact opposite of being available "24 hours a day 7 days a week." I'll try again later in the day, but it's a cause for apprehension that I've been told my order is canceled, but now it's "processing," so I'm reluctant to place a second order or explore alternate birthday ideas until I have confirmation either way. And even then, I'm not 100% sure.

Great job making Comcast look competent here, Harbor Freight...

That is all.

5 comments:

Roger said...

The same folks probably did obamacare's website

ProudHillbilly said...

And once you get it straightened out I'd make it clear why you will never shop on-line with them again.

DaddyBear said...

Harbor Freight has had multiple issues with credit card fraud and theft in the past, and they have been less than helpful in getting it fixed. Luckily my bank worked with me.

If I have to go to HF, I pay cash.

Old NFO said...

And that is truly scary...

Paul, Dammit! said...

Not a huge fan of the Taiwan Snap On co.

I once bought an angle grinder there, back in MA. It lasted about half the morning. Returned it, the other one died before the end of the day. Went back the next morning, on principle. End result was 5 grinders in 5 days. They hated me, kept trying to get me to take a cash refund. I didn't do it. I built a 16' fiberglass skiff using 9 Harbor Freight angle grinders. Bought a Porter Cable grinder after, still have it.