Tuesday, January 21, 2014

Dumbfounded...

I honestly don't know what to say about this story.

Las Vegas 911 dispatcher who hung up on caller keeps job, report says
A Las Vegas 911 dispatch operator will keep her job after hanging up on a caller who came home from work to find his mother dead – and now the city’s fire department is planning to hire a quality control officer.

The emergency call – first reported on by 8 News NOW – began when a man phoned 911 and reached a Las Vegas Metro Police Dispatcher to say, “Please, my mom. I just got off work, and I think my mom is dead.”

Apparently the woman in question was either dead or very close when the man called in, and in his frantic state he was less-than-helpful about providing his location. I can grok that; I doubt I'd be very coherent if I got back to my home after a long day at work to find one of my loved ones near Death's door.

Even granting that maybe the man called 911 on his cell phone (so that the location didn't pop up on the screen), telling someone "don't get mad at me, I didn't do it" when they are calling about a dying family member defies belief. Hanging up on the caller - even though they had been abusive - is a gross dereliction of duty (as well as against policy).

And yet, they're still employed - behold the power of the union, I guess...

That is all.

Another dispatch from...
(image courtesy of Robb Allen)

2 comments:

Armed Texan said...

Given the information in the story, it looks like the fire dispatcher was unprofessional and handled the call poorly. On the other hand, let's game this out a bit and pretend the dispatcher handle herself well, but the man could not or would not give his location. At what point do you give up? How long must a dispatcher stay on the line, tying up a valuable resource, on a call that is either a prank or otherwise unresolvable?

This case does not qualify, but there must be some standard by which the dispatcher and 911 operator should operate giving them cover for terminating a call.

Sendarius said...

... but I thought the US .gov mandated location tracking for all calls to emergency services.

Are you telling me that the NSA, and Target, and the local brew pub know where my cell phone is (to the extent that they can SMS me about the day's specials when I pass the front door), but the 911 dispatcher DOESN'T.

Tell me it ain't so!