Congratulations, Best Buy. You have managed to do something I didn't think was possible: Displace Comcast from the No. 1 spot on my "Lousy customer service" list.
A week ago we moved into our new house in Virginia. The previous owners had taken the washer and dryer with them, so we shuffled off to Best Buy to buy replacements. We found a pair that were on sale, with all the features we needed, and made arrangements to have them delivered and installed. We even opted for the braided line upgrade, figuring that it was most likely unnecessary but, given our recent luck, we figured we were better safe than sorry.
Friday afternoon they came and installed the washer and dryer. I took a quick look at the setup, everything looked okay, and figured I'd get a few loads of laundry done on Saturday to break them in. Except that when I left the house Saturday morning, I heard water running when I went out in the garage (the washer and dryer are in the mudroom between the house and garage).
What happened, you ask? This:
Yeah. That's the cold water connection from the water valve to the washer. Now, I'm not a plumber, but I could tell right away that didn't look right. Mostly because of the water all over the floor, but also because it's off an entire thread. Somehow the installation experts sent out to complete this simple task were unable to screw on a damn fitting properly. They missed the water liberally dripping out of the connection, and pronounced themselves done.
Oh, but wait - it gets better.
I was at the DMV getting my license and truck registration changed over to VA Saturday morning, so I called the Mrs. and asked her to contact Best Buy about the problem. Even though it was their contractor that messed things up, the best they could do was "sometime Monday" to fix THEIR error. 48 hours - or more - with no washer and water leaking all over my floor because THEIR person screwed up and did a job VERY poorly.
Had I any inclination that this was the level of "service" they offered, I would have bought a washer/dryer from Lowe's, which was right across the street from them and also offered free installation. I would urge anyone reading this to consider other options than Best Buy if purchasing any item that requires installation more complex than plugging in an electrical supply. Because when they screw it up - and they almost certainly will - you can expect a response measured in days, not hours.
Even if water is leaking all over the floor of your new house because of a mistake THEY made.
Stay away from Best Buy, that's my advice.
That is all.